Referral Form

Dalton Housing CIC accepts referrals from local authorities, commissioned services, probation, mental health teams, charities, and other support agencies. We provide supported accommodation with a focus on stable placements, clear housing management, and tenancy sustainment.

Dalton can also accept self referrals for our Transitional Housing within Stoke on trent direct to the below email address. Those who wish to self refer for Supported Exempt will have to give details of all working professionals who case manage them so Dalton can contact these people for further information. 

To discuss a referral:
Email info@daltonhousing.co.uk
Call 01482 526949 (main line)
Or contact Robyn on 07925988785

• Supported accommodation with clear expectations and boundaries
• Structured suitability screening to reduce placement breakdown
• Tenancy management: property standards, repairs reporting routes, escalation
• Tenancy sustainment approach: consistent engagement and coordination with agencies (where appropriate)
• Stakeholder communication with clear routes for updates and escalation

1. Initial enquiry by phone/email
2. Referral information reviewed (suitability, risks, support needs)
3. Initial Needs Assessment arranged (either via phone, Teams or in person)
4. Initial Needs Assessment completed and discussed with Area Manager (further information on tenants goals and needs for the accommodation)
5. Placement decision (availability and match)
6. Move-in planning (ongoing tenancy management)

Response times: We aim to acknowledge enquiries within 1 working day and provide an initial decision within 2–3 working days, subject to information provided and availability.

• Referrer name, organisation, and role
• Phone number and email address

• Full name and date of birth
• Current address / housing situation
• Move-in timeframe
• Any access needs or practical considerations (where relevant)

• Key needs and goals (e.g., mental health, substance misuse, offending history, exploitation risk)
• Current agencies involved
• Engagement level and what has worked previously

Please include any known risk concerns, including:

• Violence/aggression history
• Arson/fire-setting history or current risk
• Sexual offence history/restrictions
• Exploitation (victim/perpetrator), cuckooing risk
• Substance misuse and behaviours linked to risk
• Any current restrictions (e.g., probation, MAPPA conditions)

• Risk assessment summary / relevant background notes
• Support plan or needs assessment
• ID and benefit status overview (if relevant to move-in readiness)

All referrals are considered case-by-case to protect residents, neighbours, and staff. Placements are subject to suitability, risk profile, and availability.

• Individuals with a current or recent arson/fire-setting risk
• Individuals subject to high-risk sexual offence restrictions, or where the risk profile is not suitable for supported accommodation
• Individuals whose current behaviour presents a high risk of serious violence or persistent harm to others

We aim to maintain clear communication with referrers and stakeholders, including updates where appropriate and consented. For urgent matters or escalation, referrers can contact the main line or the lead contact listed above.

To discuss a referral, email referrals@daltonhousing.co.uk or call 01482 526949. For anything urgent or to make Dalton aware of something regarding an existing placement please email info@daltonhousing.co.uk

Please avoid sending unnecessary sensitive personal information by email. Share documents securely where possible.